Welcome to Hayter Printing’s website. We provide our Website as a service to our Customers. By using our Website you agree to be bound by the Terms and Conditions below, and our Privacy Policy and all disclaimers that appear elsewhere on our Website (collectively the “Agreement”). We may revise the Agreement at any time, therefor we recommend that you return to review the Agreement periodically.

Business Hours
Our offices are open 8 AM to 4 PM Eastern time Monday through Friday by phone or e-mail. This does not apply to holidays during which the business is closed.

Order Cancellation Policy
Orders cannot be canceled once your PDF proof has been approved.
Order(s) that are canceled are subject to a cancellation fee based on the current production status of your job as follows:
•$10.00 — PRIOR to a proof being sent.
•$35.00 — AFTER a proof being sent, but PRIOR to customer approval.


Other Fees
Jobs may be subject to other fees as follows:
•$10.00 — Additional hard copy proofs (large multi-page proofs subject to higher rates)
•$50.00/hour — Approved changes; $25 minimum.
•$10.00 — Re-RIP of any file. (large multi-page orders subject to higher rates)
Other fees may apply in special circumstances to be mutually agreed upon.

Refund Policy
The goal of Hayter Printing is to deliver a quality printed piece. If for any reason you are not completely satisfied with your order, please promptly contact our office. We will document your complaint and investigate how to best resolve the issue. All defects or other issues must be reported to Hayter Printing within 10 days of receiving your order. We offer full refunds as house credit, reprints on defective print orders, or mutually agreed-upon partial house credit. Determination of order defects is at the discretion of Hayter Printing. Customer may be required to return entire order to Hayter Printing in an agreed upon reasonable time frame. In cases where the order is required to be shipped back to Hayter Printing at Customer expense, Hayter Printing may reimburse Customer for shipping if a defect is confirmed. Any charges related to expedited orders, such as rush printing or shipping, are non-refundable.

We make every effort to complete orders in the estimated time. However, your order may have unforeseeable or uncontrollable issues or added finishing services. We will not refund customers if a job runs past the estimated turnaround time. Turnaround time and shipping options for reprinted orders vary due to current workload and are at Hayter Printing’s discretion.

All policies are subject to change without prior notification.

General Policies
When Customers supply their own files we prefer a PRESS READY PDF. Other applications include but are not limited to Adobe Illustrator, Adobe InDesign, Adobe Photoshop. Additional charges may apply if Customer files are incompatible with our software. All fonts need to be included, embedded, or converted to outline. Images should be flattened in CMYK and saved as TIFF or EPS format for best color and resolution. Proofs will be e-mailed or shipped out within 48 hours of receipt of order with Customer files. Turnaround time begins after receipt of final proof approval from the Customer. Final approval of proof will only be accepted in written format (ie. e-mail reply) Order is considered complete if within +/- 5% quantity. Quoted prices do not include any shipping, handling or sales taxes (if applicable). Shipping, if applicable, and tax appears during checkout after Customer enters their billing address. Prices subject to change without notice. All orders require payment in full. Your PayPal/credit card will be charged upon placement of order.

Customer Supplied Proofs
The customer may be required to supply a color proof (mockup, or page dummy) of their order to indicate backup, page orientation, folding, binding and page order. We are not responsible for any such errors if a working model is not provided prior to proofing.

Color Proof Accuracy
Please note that although color proofs, as well as PDF proofs that you view on your own screen, are as accurate as possible, they cannot match the final printed product 100%. Proofs are created differently than the printed piece (equipment, ink, paper stock, registration, etc.) Customer proofs may not closely match our proofs or the printed piece for the same reasons.

Local Delivery
Local Delivery is a courtesy service. If no one is available to receive deliveries, packages will be left without requiring a signature, at which point we are released from liability. We will not make multiple delivery attempts.

License to Use Website
Unless otherwise stated, Hayter Printing and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:
republish material from this website (including republication on another website);

  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website [except for content specifically and expressly made available for redistribution].
  • where content is specifically made available for redistribution, it may only be redistributed within your organization.

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website. You must not use this website to transmit or send unsolicited commercial communications.

Childrens’ Privacy
You must be at least 18 years of age to use this website.  By using this website and thereby agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

Errors, Corrections and Changes
Rare typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability may exist on our Website. We reserve the right to correct any errors, inaccuracies or omissions. Additionally, we reserve the right to change or update information at any time without prior notice.

You agree to indemnify, defend and hold Hayter Printing  harmless, its employees, partners, affiliates, subsidiaries and suppliers from any liability, loss, claim and expense (including attorneys’ reasonable fees) related to your violation of this Agreement. You specifically agree to defend, indemnify, and hold us harmless from any and all claims arising from the improper use of trademark, copyright, or other protected material.

Third Party Websites & Links
We provide links to other third-party websites that are not under our control for the convenience of our Customers. We make no representation or warranty as to any products or services offered on any Third-Party Website. A link to a Third-Party Website on our Website does not constitute sponsorship, endorsement, approval or responsibility for any Third-Party Website.  The conditions of use and privacy policy of any Third-Party Website may differ substantially from the Terms of Use and Legal Notices that apply to your use of our Website.

Other Terms
If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect.

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